Lead Salesforce Business Analyst
Join Southpoint Consulting
At Southpoint Consulting, we're more than a consulting firm; we're a team of problem-solvers, innovators, and trusted partners helping federal agencies deliver meaningful technology solutions. Since 2009, we've built a culture centered on Respect, Inclusiveness, Integrity, Transparency, and Excellence.
Location & Work Schedule
This position is based in the Washington, DC metropolitan area and follows a hybrid work schedule. Team members work both remotely and onsite based on client and project needs. Candidates should be located within commuting distance of the DC metro area and have flexibility to attend onsite meetings and client engagements as required.
Compensation & Benefits
Salary Range: $145,000 - $160,000 annually
In addition to competitive compensation, Southpoint offers:
Health, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Volunteer Time Off (VTO)
Paid parental leave
Tuition assistance and professional development opportunities
Company-paid life and disability insurance
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Wellness programs
Why Employees Enjoy Working at Southpoint
Collaborative, supportive team environment
Opportunities to lead impactful federal technology initiatives
Professional development and certification support
Strong work-life balance and flexible work arrangements
Meaningful community involvement through Volunteer Time Off (VTO)
A culture where employee contributions are valued and recognized
Position Overview
Southpoint Consulting is seeking a Lead Salesforce Business Analyst to analyze, define, and document business requirements and translate customer needs into Salesforce-based solutions. This role is ideal for a motivated professional who enjoys solving complex business challenges, leading client engagements, and mentoring teams while continuing to grow their Salesforce and business analysis expertise.
Key Responsibilities
Lead client workshops and requirements-gathering sessions.
Analyze business processes and document requirements, user stories, and acceptance criteria.
Develop as-is and to-be process flows.
Produce solution designs and high-level solution architectures.
Configure Salesforce solutions based on approved designs.
Facilitate system demonstrations, user acceptance testing, and end-user training.
Identify, analyze, and help resolve system issues and defects.
Support integration testing and user acceptance testing activities.
Develop user guides, training materials, and configuration documentation.
Create status reports and communicate project progress to stakeholders.
Serve as a trusted advisor to clients and internal project teams.
Required Qualifications (Must-Have)
10+ years of experience gathering, analyzing, and documenting business requirements.
5+ years of hands-on Salesforce administration and configuration experience.
Salesforce Administrator Certification.
Experience configuring Salesforce Flows and managing complex business processes.
Strong verbal, written, and interpersonal communication skills.
Ability to facilitate meetings with clients, stakeholders, and end users.
Strong critical thinking and problem-solving skills.
Ability to work independently and collaboratively in a team environment.
Bachelor's degree and relevant experience, or equivalent combination of education and experience.
Proficiency with Microsoft Office applications.
U.S. Citizenship required.
Preferred Qualifications (Nice-to-Have)
Master's degree.
Salesforce Business Analyst Certification and/or additional Salesforce certifications.
Experience with federal government clients and projects.
Experience creating business process models and workflow diagrams.
Experience with Jira, Microsoft Project, and Visio.
Knowledge of Agile, Scrum, DevOps, and software development lifecycle methodologies.
Experience supporting system integrations and enterprise Salesforce implementations.
Equal Opportunity Employer
Southpoint Consulting is an Equal Employment Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
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