Job ID: SRJ_7173Posted: 2025-06-05Location: Princeton, NJEmployment Type: 1099, C2C, W-2Industry: Computer SoftwareClient: NessContact: Meghana GorusuCompany: SRI Tech SolutionsJob Title:Service Delivery ManagerLocation: Day 1 onsite ,Princeton, NJ (Hybrid)We need candidates who are local or else who can relocate day 1 and start working onsite. Visa independent candidates are preferred.Job Description:Application support experienceGathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular intervalReporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward controlAddressing escalations and improving the services through strategical initiativesReviewing, planning, and communicating projects/services that may impact delivery of services to end usersWhen necessary, assist in capturing right details and actions with proper closure of incidents / problem tasksProviding periodic major incident metrics reports to the stakeholdersExperience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executivesManagement of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.• SLA and requirement gathering• Service quality reporting and stakeholder communication• Escalation handling• Understanding and reporting• Project/service impact planning• Incident/problem/change closure support• Strong stakeholder management across various levels• Presentation preparation and reporting expertise• Experience in global BAU, project coordination, and ITSM practices• Strong execution capability beyond theoretical understanding• Strategic service improvement initiatives• Cross-functional collaboration with value stream leads• Experience in practical ITSM execution (Incident, Problem, Change)• Stakeholder-specific communication adaptabilityNice to Have Skills• Familiarity with Ratings and Corporate ServicesSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
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